Manager / Sr Manager, Solution Engineering – Freshworks

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Closrs Talent Team
Job Overview

Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. You might have heard of us.. We blew past $200M in annual recurring revenue.. We are valued at over $3.5B.. We made the Forbes Cloud 100 list.. And we recently flew a blimp over San Francisco. Twice!

We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers and partners happy. We are looking for a Manager/Sr. Manager for our Solution Engineering Organization in North America to cover our Commercial Market Segment. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can inspire her/his team to championship titles, we want to talk to you. If you believe that you can bring the best out of your team and invest in their success, then we definitely want to talk to you. Hit us up and let’s chat. 

What will your impact be?

As the Solution Engineering Manager, you will be responsible for overseeing our Commercial Solution Engineering team that is based out of the Denver hub. Your day to day responsibilities will include hiring to plan, building a scalable GTM strategy for the Commercial SE team, allocating resources to territories, evaluating performance on an ongoing basis and providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping SEs on your team solve complex business problems for our prospective customers. 

You will also partner with the Sales Leaders in our commercial market segment and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers.

What does the ideal candidate look like?

  • The ideal candidate has experience in CRM, Customer Service, ITSM or other related domains in a presales leadership role.
  • We’re looking for someone who can lead and inspire a team everyday. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with SEs on your team. You lead by example, not by authority.
  • As a leader of our fastest growing market segment, you understand what it takes to run a velocity business and build scalable and repeatable frameworks & programs.
  • You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks.
  • You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org.
  • You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future.
  • Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build.

Minimum Requirements

  • 3-5 years of management experience in CRM/Customer Service/ITSM software technologies.
  • Oversee a fairly large team of solution engineers (8-10) working a fast paced, high growth environment.
  • Exceptional soft skills and ability to influence within the organization.
  • Ability to work with cross-functional teams and drive meaningful outcomes.
  • Work regularly with C level executives inside and outside the organization and be a credible source of insights.
  • A Bachelors or a Masters degree is nice to have, but not required.
Job Detail
  • Career LevelMid
  • Experience3 Years
  • QualificationBachelor Degree
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