Business Development Manager – Freshworks

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Closrs Talent Team
Job Overview

We are currently seeking an energetic Business Development Manager. This position is an integral part of our sales machine. Business Development Reps (BDRs) are a specialized group of individuals always “hunting” for high-value opportunities. BDRs are focused on the front end of the sales cycle. This individual must a highly motivated, self-starter able to identify and develop opportunities from multiple sources including prospect lists, discovery and individual research.


  • Become the subject matter expert for all Business Development processes, best practices and metrics
  • Mentor, coach and train current and incoming Business Development Representatives in order for the sales team to meet or exceed their quota
  • Build and cultivate prospect relationships by initiating communications and conducting follow-up qualification in order to move opportunities into the sales funnel
  • Perform thorough needs assessment and identify prospects pain points using the MEDDIC qualification
  • Conduct personalized outbound telemarketing, emailing and social channel activities against targeted accounts, prospect lists, and other campaigns
  • Build and increase industry knowledge on select industries and Freshworks products
  • Maintain accurate records of all activities in the CRM
  • Promote database cleanup and hygiene through regular and ongoing maintenance activities
  • Conduct research to expand prospect list using available resources

Experience and Skills

  • 3+ years in a team lead / managerial role in a business development / sales development department, preferrably within a SaaS organization
  • Bachelor’s Degree
  • Strong presentation and communication skills (verbal, written, and active listening)
  • Drive, conscientiousness and perseverance to conduct outbound contacts daily
  • Team player

Perks & Benefits

  • Happy people culture
  • Unlimited PTO and paid holidays
  • Comprehensive health insurance benefits and 401(K)
  • Company equity
  • Performance bonus
  • Casual dress
  • Stocked kitchen with snacks and drinks including cold brew and kombucha on tap
  • Frequent team lunches
  • Regular team happy hours and fun events
  • Quarterly rewards dinners, frequent office parties, and holiday parties
  • Professional growth and career advancement
  • Diversity and inclusion programs and intracompany committees
  • Mentorship program
  • Commuter transit benefits
  • Adoption assistance

The Company

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany.  The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

Freshworks’ suite of products that transform the way world class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.  Freshworks has raised over $250 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at: www.Freshworks.com.

Job Detail
  • Experience3 Years
  • QualificationBachelor Degree
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